Introduction

The MyJio app is a feature-rich, all-in-one digital sidekick for Jio customers. From controlling mobile data, recharges, and UPI payments to entertainment, bills, and support, the app is indispensable to staying connected and in command of your digital life.

But like any online platform, there are moments when users tend to forget their account password or the UPI PIN to make payments. This can occur for any reason, such as changing phones, remaining logged out for a long period, or simply because of password fatigue (forgetting after generating too many credentials).

In such situations, not being able to access your MyJio account or pay bills becomes frustrating. For this reason, it is necessary to learn how to reset your MyJio password or PIN securely and at short notice.

Your Jio account and UPI PIN hold sensitive information – from mobile recharge history and personal data to bank-attached payment services. If your login credentials are in the wrong hands, it may lead to unauthorized access or abuse. Hence, having an updated password/PIN and knowledge of how to safely reset them is a part of your digital security and peace of mind.

Understanding the Types of Credentials in MyJio

MyJio app has a function and another way of recovering or resetting.

1. MyJio Account Password

MyJio account password is the password you use to log in to the app when not on OTP-based login. Though most users make do with OTPs for easy access, a password is needed if you:

• Like a password login for greater control,
• Use MyJio on a non-Jio number,
• Need to handle your JioFiber, JioMart, or more than one service from a single login.

Why it matters

This password protects your account, recharge history, linked services, and profile settings. If someone gains access to your MyJio account, they may access your private usage data or even attempt unauthorized recharges.

2. UPI PIN

If you use UPI payments via the MyJio app — such as JioPay or bank account linking — you must set a UPI PIN. This is a 4- or 6-digit number that authorizes every transaction.

Important to note:

• Jio doesn’t set your UPI PIN — it’s linked to your associated bank account.
• You’ll be prompted for this PIN for money transfers, recharges, or merchant payments.
• In case you forget it or enter it incorrectly repeatedly, your UPI access can be temporarily locked until recharged.

Why it matters:

Just as an ATM PIN, your UPI PIN is the final layer of security for transactions involving money. If this gets compromised, some other person may abuse your bank-linked account using the app.

3. SIM Lock PIN (Optional but Key)

This is used less frequently but needs to be noted. A SIM lock PIN is established in order to avoid unauthorized use of your physical Jio SIM card. When somebody takes out your SIM and puts it into another phone, the SIM will prompt for this PIN.

Important points:

• It’s not the same as your phone’s screen lock.
• If typed in wrongly too many times, the SIM gets locked and needs a PUK (Personal Unlocking Key) from Jio support.

Why it matters:

Although not required, enabling a SIM lock provides a little extra security, particularly if your phone is stolen or lost.

SIM Lock PIN

MyJio password is frustrating, particularly when you need to recharge, monitor data usage, or view account settings.

1. Reset Password from the MyJio App

If you have already installed the app, this is the quickest method to reset your password.

• Launch the MyJio App on your phone.
• On the login screen, click on “Forgot Password?”
• Enter your Jio-registered mobile number or email ID of your registered account.
• You will get a 6-digit OTP (One-Time Password) sent through SMS or email.
• Enter OTP
• Set a new password.
• Press “Enter” and it’s done!
• Now log in with your details.
• Use a mixture of uppercase + lowercase letters, numbers, and special characters (e.g., @, !, #).
• Do not use names or dates such as your birthday or “123456”.
• Ensure it is at least 8 characters long.
• Don’t reuse passwords from other apps or accounts.
• Consider updating your password every few months.

2. Reset Password through Jio Website

• Go to www.jio.com
• Click on “Sign In” and choose “Jio User”
• On the login page, click “Forgot Password.”
• Enter your registered Jio mobile number or email ID
• Click “Continue.”
• You’ll get an OTP — type it in to authenticate yourself
• Create a new password and repeat
• Hit “Submit” — your password has been successfully reset

Tip:

• OTPs are only valid for a short while (typically 3–5 minutes). In case it expires, tap “Resend OTP”.
• If you’re not receiving the OTP, check that your Jio 5G SIM is active and placed in the device you’re operating.
• Still having problems? You can contact JioCare through chat, by calling 198, or by going to a local Jio store.

How to Reset Your UPI PIN in MyJio

If you are making UPI payments via the MyJio app — for recharges, bill payments, or money transfer — your UPI PIN is the last security layer. But if you’ve forgotten your UPI PIN or entered it wrongly too many times, don’t panic. You can reset it easily using your debit card details and OTP verification.

Here’s a step-by-step guide to guide you through the process:

1. How to access the UPI Section

• You cannot reset your UPI PIN until you access the proper section of the MyJio app.
• Launch the MyJio app on your mobile device.
• Click on the ‘UPI’ or ‘Payments’ tab from the homepage or main menu.
• Under the UPI dashboard, tap on ‘Bank Accounts’.
• You will have a list of bank accounts that are connected with your Jio

2. Restoration of the UPI PIN

• Tap on the “Reset UPI PIN” or “Forgot UPI PIN” option.
• You will now be prompted to provide your debit card information:
• Type in the last 6 digits of the debit/ATM card.
• Type in the validity/expiry date (MM/YY format).
• Tap “Next” to receive an OTP (One-Time Password) from your bank.
• Enter the OTP in the space provided.
• Once verified, you’ll be asked to set a new UPI PIN (4 or 6 digits).
• Confirm the new UPI PIN by entering it again.
• You’ll see a message confirming that your UPI PIN has been successfully updated.
• Entering the wrong PIN repeatedly can lock your UPI access temporarily.
• Ensure the mobile number associated with your bank account is active and on the same mobile number.
• You will need your debit card to reset the PIN — it’s a security requirement.

3. UPI PIN Safety Tips:

• Never give out your UPI PIN or OTP to anyone — not even Jio or your bank.
• Set up a difficult-to-guess PIN (not 1234 or your birthdate).
• In case your phone is lost or stolen, quickly block UPI transactions through your bank or app.

Security Tips

1. Update Your Password & UPI PIN at Regular Intervals

• Update your MyJio password and UPI PIN every couple of months.
• It keeps unauthorized use at bay even if your credentials are leaked by mistake.
• Keep them in different combinations — do not reuse passwords from other applications.

2. Never Share OTPs or Login Info

• One-Time Passwords (OTPs) are the key to your account — never give them away to anyone, even if they say they are from Jio or your bank.
• Jio or any bank will never request your OTP, password, or UPI PIN.
• Don’t type in login details on suspicious sites or public computers.

3. Enable Biometric Lock on MyJio

• Use the fingerprint or face unlock feature in the app settings.
• Log out of MyJio if accessing it on someone else’s phone.
• Don’t store passwords on shared or public phones.
• Report suspicious behavior at once to JioCare or your bank.

Conclusion

The process of resetting your MyJio app password or UPI PIN is fast and secure, whether you do it using the app or the website. With only your registered mobile number and simple authentication, you can have full access to your account as well as your payment features restored in a matter of minutes.

To remain safe, it’s a good idea to change your password and UPI PIN every so often, not give out sensitive info, and activate biometric locks if available on your device. And is you wants more details about Jio Security App! click here to know more details.

Should you experience any further problems beyond the scope of this article, don’t hesitate to contact JioCare from within the MyJio app, by dialing 198, or by visiting your local Jio Store for one-to-one assistance.

Your online safety begins with a secure login — remain safe, stay connected!

FAQs

1. What if I don’t get OTP?

• Check Jio SIM is on and has a signal
• Check SMS permissions & DND settings
• Tap “Resend OTP” or reboot your phone
• Call 198 for assistance

2. Forgot both password & mobile number?

• Go to a local Jio Store with ID proof
• Ask for mobile number update or recovery assistance

3. Can I reset the password without a Jio number?

• Only if your email is registered to the account
• Nonetheless, OTP is typically sent to the Jio number
• Recover access by restarting the Jio SIM or going to a store

4. What if the UPI PIN reset is not successful?

• Verify debit card information & mobile-banking connection
• Make sure the SIM is in Slot 1 and SMS permissions are enabled
• Call your bank in case of a problem

5. How to reset Jio SIM PIN?

• You require a PUK code – call 198 or go to a Jio Store
• Don’t attempt random PINs; it could block your SIM forever